Job: Customer Care Specialist
Location: Peak Scientific China, Shanghai
Job type: Full Time
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
With this continuing success and growth we are looking for a Customer Care Specialist to support our China operations.
THE ROLE: Reporting to the Customer Service Manager, this role will be based in Shanghai. Your main job functions will include:
- Call out positively and regularly to cover all customer’s contacts.
- Deliver Peak’s care to all customer’s contacts.
- Introduce Peak’s service strategy and VP to customers.
- Collect and feedback customer situation and requirement.
- Extend and maintain customer relationship and confidence by call out.
- Work close with AMS to support winning service order.
- Maintain and update CRM data timely
THE CANDIDATE: You will have the following skills sets and experience:
- College or above.
- Over one year’s experience in customer service, calling centre, service sale support, etc.
- Customer focussed – able to build relationships and gain trust over the phone.
- Self-motivated with the capacity to plan time effectively & prioritise
- Communication – able to communicate clearly and accurately by adopting a range of styles, including oral and written English
- Resilience - remains effective in the face of pressure
- Excellent customer service skills
We recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility.
If this describes you and you can see yourself playing a role at the core of our organisation and our expanding technology manufacturing business, there’s a great career pathway awaiting you. If you have what it takes to be part of Peak, make the move today and click APPLY!