Customer Service Representative
We are delighted to be recruiting a Customer Service Representative based in Melbourne. In this role, you will be responsible for service quotations, customer follow up, data entry and general administration tasks to ensure total customer service support and satisfaction. Reporting to the General Manager, you will strive to achieve service plan targets whilst pro-actively contacting customers via telephone and email. The successful candidate will be confident updating our CRM, multi-tasking and generating reports regularly.
Peak Australia was established in 2010 and currently has a team of 5 employees, with plans to expand over the next few years, our main office is based in Port Melbourne, Victoria.
Your duties will include:
- Conducting service sales calls, providing quotations and following up for new business
- Working heavily with the Peak CRM system: Customer data entry, leads, opportunities, quotations to assure service and customer satisfaction
- Renewing current customer service requirements and recording all data enquiries
- Responding to all enquiries in a timely and supportive manner
- Preparing company and customer trade, account and tender quotes and forms
- Assisting in arranging logistics of kits and spares collection from the warehouse
- Ensuring customers are provided with accurate and timely formal quotations
The successful candidate will have proven experience in using Microsoft office suite and be able to work collaboratively with colleagues and customers.
You will also posses:
- Excellent organisational and planning skills
- A pro-active and positive approach to work where you can confidently work unsupervised
- A strong customer focus with exceptional communication skills
- Ability to multi-task with a can-do attitude
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.