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Customer Service Representative - Shanghai

Ref: 279 Date Posted: Friday 27 Apr 2018
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JOB: Customer Service Representative
LOCATION: Peak Scientific China, Shanghai
JOB TYPE: Full Time
THE COMPANY: Peak Scientific Instruments are a multi award winning company, who specialises in the manufacturing of laboratory gas generators for the life science and biomedical market, with our head office based in our modern facility in Scotland.
We have been developing award-winning gas generation products since 1997 and now employ 450 people globally in 20 international offices, with a turnover of £55M. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries.
With this continuing success and growth, we are looking for a Customer Service Representative to join our Service Sales team in China.
Peak China is a key market for Peak Scientific both in terms of growth and its significant contribution to the £55 million annual turnover of the business. Since opening a dedicated office for China in Shanghai in 2012 with only a handful of employees, Peak has and continues to invest heavily in China, moving to a new state of the art facility in 2015 with over 30 office-based staff and over 30 Field Service and Sales employees covering the major regions of China including the key cities of Beijing, Guangzhou and Chengdu.
Peak China’s excellent performance was recently recognised for the “Best New Exporter to China” awarded by the British Business Awards in 2016 hosted by British Chamber of Commerce.
THE ROLE: Reporting to the National Service manager directly, this role will be based in Shanghai. Your main job functions will include:
  • Service Sales administration, managing generator customer base and sales information
  • Daily use of the SAP ERP system
  • Preparation of invoicing and subsequent payment follow up
  • Weekly and monthly service sales logging and reporting
  • Accurately preparing and recording sales orders and invoices
  • Updating CRM system with all relevant customer information and orders
  • Frequent communication and coordination with Headquarters
THE CANDIDATE: You will have at least 2 years business support experience or equivalent and possess the following skill set:
  • Customer focussed – able to build relationships and gain trust over the phone and via email
  • Effective communicator - able to communicate clearly and accurately by adopting a range of styles
  • Organised - able to manage and maintain large quantities of data
  • Resilient – able to remain effective in the face of pressure
  • Results driven - able to manage personal and collective team targets
  • Self-motivated and able to plan time effectively and prioritise tasks
  • Strong team player
  • Good oral and written English
  • Excellent customer service skills
We recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel.  We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility.
If this describes you and you can see yourself playing a role at the core of our organisation and our expanding technology manufacturing business, there’s a great career pathway awaiting you.  If you have what it takes to be part of Peak, make the move today and click APPLY!
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