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European Service Support Specialist - Glasgow

Ref: 317 Date Posted: Wednesday 17 Oct 2018
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An exciting opportunity has arisen for a European Service Support Specialist to join our Service division based in our headquarters in Scotland. This is challenging role where no two days are the same, however if you enjoy solving problems and have a genuine desire to grow with an award winning organisation, this could be the perfect role for you.
THE ROLE: Reporting to the European Service Manager, you will be responsible for assisting in the day-to-day running of the department providing a high level of technical support to a large network of field service engineers, technicians and distributors. They will be providing technical assistance, scheduling planned maintenance visits and breakdown call outs across Europe, and ensuring resources are managed effectively.
You will be responsible for;
  • Being the main point of contact for European FSE’s and Distributors. This will include offering technical assistance for generator issues and liaising with other internal departments.
  • Working to agreed targets for efficiency and productivity from service metrics.
  • Liaising with field service teams across Europe to help manage workloads effectively.
  • Arranging travel for Peak field service engineers where required.
  • Analysing and reporting on key service metrics.
  • Enhancing and developing departmental processes to ensure continual improvement and optimum customer satisfaction.
THE CANDIDATE: You will have experience of working with hydraulic and mechanical systems, with good practical skills and a methodical approach to problem solving. Experience of maintaining pressure systems and transportable gases in a similar or related industry would be advantageous. With strong organisational skills and the ability to manage a varied workload, you will be able to multi-task, prioritise and plan ahead. In addition you will be comfortable in analysing and manipulating numerical data, and reporting information in a concise manner. You will have excellent communication and interpersonal skills allowing you to build relationships at all levels, as well as being self-motivated, with the ability to work autonomously and to tight deadlines. 
THE COMPANY: Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 475 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies in the UK to be awarded two Queens Awards for Enterprise in 2016, one of which was for our service offering. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries. Individuals who fit our culture and values will have a high degree of professionalism but appreciate out non-corporate feel in a fun atmosphere.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.
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