An exciting opportunity has arisen for a talented Field Service Engineer to join our growing Service team, ideally based in Jacksonville, and covering South-Eastern USA.
Peak Scientific Inc. is the rapidly expanding North American arm of Peak Scientific Ltd. Its main US office is in Billerica, Massachusetts. The North American operation plans for further significant growth over the next few years. You would be joining the North American team of about 55 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada.
THE ROLE: Reporting to the Field Service Manager – North America, you will be an experienced Service Engineer, with fantastic technical and customer service skills, and the desire to exceed customer expectations at every opportunity. You will also be comfortable with extensive travel, sometimes out of your territory.
Your main job functions will include:
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Providing a high level of service and technical advice for Peak customers, OEM’s, distributors and internal staff.
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Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
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Responding effectively and professionally to all customer requests for service and support (telephone and email).
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Providing customers with a clear and accurate service report for all work carried out.
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Precise accuracy of expense management.
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Maintaining and replenishing personal stock of parts and carry out inventory checks as requested.
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Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and cooperation for all aspects of customer and product support.
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Informing service supervisor/manager of all serious customers complaints and escalations.
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Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.
THE CANDIDATE:
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Fundamental understanding of compressed air or gas systems.
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Self-motivated and the ability to work with minimal supervision
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Knowledge of electronics and mechanical systems
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Good practical skills and a methodical approach to resolving problems
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Ability to work under pressure against tight deadlines
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Good communication and interpersonal skills
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Good understanding of Health and Safety as it impacts the position
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A university degree in a related subject would be preferable but not essential.
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Your knowledge and talent must accompany a strong team spirit that fosters employee interaction for the good of all.
THE COMPANY: We are an award-winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in North America which is headquartered in Billerica, Massachusetts. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.
The company is offering a competitive package and opportunities to develop within an expanding international company. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, click APPLY!