An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division, ideally based in Atlanta, and covering the South-East region.
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
THE ROLE: Reporting to the Service and Operations Manager for North America, you will be an experienced Service Engineer, with fantastic technical and customer service skills, and the desire to exceed customer expectations at every opportunity. You will also be comfortable with extensive travel.
Your main job functions will include:
- Providing a high level of service and technical advice for Peak customers, OEM’s, distributors and internal staff.
- Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
- Responding effectively and professionally to all customer requests for service and support (telephone and email).
- Providing customers with a clear and accurate service report for all work carried out.
- Maintaining and replenishing personal stock of parts and carry out inventory checks as requested.
- Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and cooperation for all aspects of customer and product support.
- Informing service supervisor/manager of all serious customers complaints and escalations.
- Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.
THE CANDIDATE:
- Self-motivation and the ability to work with minimal supervision.
- Quick to learn new skills.
- Complete and detailed understanding of pressure systems and transportable gases.
- Good practical skills and a methodical approach to resolving problems.
- Ability to work under pressure against tight deadlines.
- Good communication and interpersonal skills.
- Able to interface comfortably and effectively both internally and externally at all levels.
- Compliance at all times with customer Health and Safety requirement.
At Peak, we recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. It is a challenging, dynamic and energized environment, with unlimited opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.
If you have what it takes to be part of Peak, click APPLY!