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Field Service Engineer - Dallas - Texas

Ref: 311 Date Posted: Wednesday 03 Oct 2018
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Peak Scientific Inc. a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Field Service Engineer to cover the state of Texas. Based in Dallas, you will be an experienced Service Engineer, who is comfortable with extensive travel, sometimes out with your state.   

We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in the Americas which is headquartered in Billerica, Massachusetts. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

THE ROLE: Reporting to the Field Service Manager – North America, you will have fantastic technical and customer service skills, with the desire to exceed customer expectations at every opportunity.  

Your main job functions will include:

  • Providing a high level of service and technical advice for Peak’s OEM customers

  • Working remotely with head office, you must be prepared, if requested, to provide worldwide service back up or technical support during holidays, sickness etc.

  • Ensuring that a high level of customer satisfaction is provided for the service and support of all Peak Scientific products

  • Carrying out routine maintenance, emergency repairs, and installations  

  • Working with the sales team to develop the instrument and service business

  • Working collaboratively with all Peak departments to ensure a high level of communication for all aspects of customer and product support

  • Providing customers with a detailed service report and respond to all customer requests for service and support (telephone and email).

Skills required:

  • Complete and detailed understanding of pressure systems and transportable gases

  • Self-motivated and the ability to work with minimal supervision

  • Knowledge of electronics and mechanical systems

  • Good practical skills and a methodical approach to resolving problems

  • Ability to work under pressure against tight deadlines

  • Good communication and interpersonal skills

  • Good understanding of Health and Safety as it impacts the position  

EDUCATION: A university degree in a related subject would be preferable but not essential. The company is offering a competitive package and opportunities to develop within an expanding international company. Overseas training opportunities in Scotland may be provided for the successful candidate.

Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 450 staff across 21 countries. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, click APPLY!

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