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Field Service Engineer - France

Service
Ref: 349 Date Posted: Wednesday 05 Dec 2018
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An exciting opportunity has arisen for a talented Field Service Engineer to join our Service Delivery team in France.

Peak France started in 2014 following the transfer of business from one of our distributers in France. Currently Peak France has a team of 7 mainly in Sales and Field Service, with plans to expand over the next few years.

THE ROLE: Reporting to the France Service Delivery Manager, you will be responsible for carrying out service visits across France, covering Peak Scientific, Industrial and Third-Party Products to maintain the local install base in operational condition.  This role will also be key in the day-to-day running of Peak France service delivery.

You will be responsible for:

  • Carrying out planned maintenance, repairs, installations and in-house training across the product range supported in France, in a professional, prompt and efficient manner.

  • Responding effectively and professionally to all customer requests ensuring that HQ Technical Support, based in the UK, are informed to record them on to the Service Management System.

  • Maintaining personal stock of parts and carry out monthly inventory checks as required.

  • Regularly reviewing of service stock held in both the France warehouse and FSE van stock.

  • Maintaining clear and accurate service reporting for all work carried out.

  • Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support.

  • Working with HQ Technical Support, based in the UK, to plan the maintenance schedule for your region each month.

  • Informing the European Service Manager of all serious customer complaints and escalations.

  • Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.

  • Taking the lead in more complex installations involving third-party products.

THE CANDIDATE: You will have experience of working with electronics, hydraulic and mechanical systems, with good practical skills and a methodical approach to problem solving. With the ability to work under pressure against tight deadlines, you will be self-motivated and able to work autonomously. Strong communication, interpersonal and organisational skills are essential. Experience of maintaining pressure systems and transportable gases in a similar or related industry would be advantageous.

THE COMPANY: Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 450 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies in the UK to be awarded two Queens Awards for Enterprise in 2016, one of which was for our service offering. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries. Individuals who fit our culture and values will have a high degree of professionalism but appreciate out non-corporate feel in a fun atmosphere.

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.

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