An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division covering the North of France.
Peak France started in 2014 following the transfer of business from one of our distributers in France. Currently Peak France has a team mainly in Sales and Field Service, with plans to expand over the next few years.
THE ROLE: You will be responsible for carrying out service visits across the North of France, covering Peak Scientific, Industrial and Third-Party Products to maintain the local install base in operational condition. Other travel within the territory will sometimes be required. This role will also be key in the day-to-day running of Peak France Service Delivery.
You will be responsible for:
Carrying out planned maintenance, repairs, installations and in-house training across the product range supported in France, in a professional, prompt and efficient manner.
Responding effectively and professionally to all customer requests ensuring that Technical Support are informed to record them on to the Service Management System.
Maintaining personal stock of parts and carry out monthly inventory checks as required.
Regularly reviewing of service stock held in both the France warehouse and FSE van stock.
Maintaining clear and accurate service reporting for all work carried out.
Establishing effective relationships Technical Support to ensure a high level of communication and co-operation for all aspects of customer and product support.
Working with Technical Support to plan the maintenance schedule for your region each month.
Informing the European Service Manager of all serious customer complaints and escalations.
Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.
Taking the lead in more complex installations involving third-party products.
THE CANDIDATE: You will have experience of working with electronics, hydraulic and mechanical systems, with good practical skills and a methodical approach to problem solving. With the ability to work under pressure against tight deadlines, you will be self-motivated and able to work autonomously. Strong communication, interpersonal and organisational skills are essential. Experience of maintaining pressure systems and transportable gases in a similar or related industry would be advantageous.
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.