We have an excellent opportunity for a Field Service Engineer to join our Service Delivery Team. The role will predominately be based in North Central England, centred between Liverpool and Manchester.
In this role, you will be providing a high level of Service support and advice for Peak customers, OEMs, distributors and internal staff. Whilst being a member of the UK Service team, you will primarily work alone at customer sites, where ensuring a high degree of satisfaction is provided for the service and support of all Peak Scientific products. You will work with the Sales team to seek-out and develop new business opportunities whilst providing backup for Service management in the field or office as required.
Responsibilities include, but are not limited to:
- Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
- Responding effectively and professionally to all customer requests for service and support, including telephone and email
- Providing customers with a clear and accurate service report for all work carried out through use of the mobile CRM.
- Maintaining and replenishing personal stock of parts and carry out inventory checks as requested
- Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range
You will bring good practical skills to this role with a methodical approach to resolving problems. Ideally, you’ll have a complete and detailed understanding of pressure systems and transportable gases.
You will also possess:
- Self-motivation and the ability to work with minimal supervision
- Ability to learn quickly
- Ability to work under pressure against tight deadlines
- Strong communication and interpersonal skills
- Good organisational skills
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.