Job: Field Service Engineer
Location: Singapore
Job type: Permanent
THE COMPANY: Peak Scientific Instruments, a fast–growing, global company specialising in the design, manufacture and support of laboratory gas generators for the life science and biomedical market. We have been developing award-winning gas generation products since 1997 and now employ 480 people globally in 20 international offices.
Due to continuing success and growth, we are looking for a Field Service Engineer to support our service operations in Singapore. Peak Singapore was established in 2012 and currently has a team of 11 employees.
THE ROLE: Reporting to the Regional Service Manager, the main job functions of the Field Service Engineer will be to:
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Carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
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Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)
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Provide customers and head office with a clear and accurate service report for all work carried out
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Maintain and replenish personal van stock of parts and carry out inventory checks as requested
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Work with the Service Sales Specialist to develop both sales and service business in the territory
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Ensure an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
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Inform Service Manager of all complaints and escalations
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Continually enhance and develop knowledge and understanding of the complete product range
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Provide a high level of service and technical advice for Peak Scientific customers, OEM’s, distributors and internal staff
THE CANDIDATE: You will be self-motivated with the ability to quickly learn new skills and work with minimal supervision. You will have the opportunity to receive Peak certified foundation training at our Global Training Centre. In addition, you will have the following:
· Basic understanding of pressure systems and transportable gases
· Experience of maintaining pressure systems and transportable gases in a similar or related industry including compressor/hydraulic/filtration or electronic knowledge would be advantageous
· Good practical skills and a methodical approach to resolving problems
· Ability to work under pressure against tight deadlines
· Excellent communication and interpersonal skills
· Experience working in a similar customer facing role
· Good understanding of Health and Safety
· Ability to work autonomously and resourcefully
· Flexible approach to travel with a valid class 3 driving licence, your own vehicle and valid passport
· Proficient in the use of a variety of IT applications including Office 365
Applicants are preferably educated to a Higher Diploma, Diploma or NITE standard in a relevant field, though qualification by experience will be considered.
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!