Job: Field Service Engineer, South Korea
Location: South Korea
Job type: Permanent
THE COMPANY: Peak Scientific Instruments, a fast–growing, global company specializing in the design, manufacture and support of laboratory gas generators predominately for the life science market. We have been developing award-winning gas generation products since 1997 and now employ 500 people globally in 26 international offices.
Due to continuing success and growth, we are looking for a Field Service Engineer in South Korea.
THE ROLE: Reporting to the Regional Service Manager, this role is based in South Korea and involve traveling with the country and occasional travel into Singapore and U.K whenever needed. This role will also support the Senior Territory Manager closely when requested, for sales/ customer requirements. The Field Service Engineer will be primarily responsible for the delivery world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.
Responsibilities include:
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Scheduling of jobs with external customers
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Liaison with back office for delivering stock management
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Carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
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Accurate scheduling of maintenance jobs including selection of P.M kits
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Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)
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Provide customers and head office with a clear and accurate service report for all work carried out.
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Maintain and replenish personal van stock of parts and carry out inventory checks as requested
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Work with the Service Sales Specialist to develop both sales and service business in the territory
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Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
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Inform Regional Service Manager of all serious customer complaints and escalations.
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Take the initiative to continually enhance and develop knowledge and understanding of the complete product range
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Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff
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Follow-up promptly on requirements specified by Regional Service Manager and/ or Senior Territory Manager
THE CANDIDATE:
Experience
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Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.
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Some knowledge of electronics, hydraulic and mechanical systems
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Intermediate knowledge of MS Office products is essential, other systems training will be provided
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Field service delivery
Skills and Qualifications
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Teamwork – able to build relationships
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High levels of attention to details
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Timely follow-up
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Self-motivation with the capacity to plan time effectively and prioritise
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Resilience – remains effective in the face of pressure
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Self-motivation, self-disciplined and the ability to work with minimal supervision.
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Good practical skills and a methodical approach to resolving problems
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Exhibit good sense in thought process on technical issues
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Good communication and interpersonal skills
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Good understanding of general and country Health and Safety
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Language skills – Technical English
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Possess valid country driving license
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Willingness to travel on short notices
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!