An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division covering predominantly Western Germany and the Benelux area (though there will be occasional requirements to support elsewhere in Europe). The position requires conducting of service visits covering Peak Scientific & Industrial products to maintain the local installed base in good operational condition. This role will also be key in the day-to-day running of Peak Germany service delivery.
You will be responsible for:
- Carrying out planned maintenance, repairs, installations and in-house training across the product range supported in Germany in a professional, prompt and efficient manner
- Responding effectively and professionally to all customer requests ensuring that HQ Technical Support, based in the UK, are informed to record them on to the Service Management System
- Maintaining personal stock of parts and carry out monthly inventory checks as required.
- Regularly reviewing of service stock held in both the German warehouse and FSE van stock.
- Maintaining clear and accurate service reporting for all work carried out
- Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support
- Working with HQ Technical Support, based in the UK, to plan the maintenance schedule for your region each month
- Informing the European Service Manager of all serious customer complaints and escalations.
- Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range
Ideally you will have experience or an understanding of pressure systems and transportable gases with good practical skills and a methodical approach to resolving problems. With the ability to work under pressure against tight deadlines, you will be self-motivated and able to work autonomously. Strong communication (fluent in English), interpersonal and organisational skills are essential.
Peak Scientific was established over 20 years, is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please submit your CV in English for consideration.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.