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Field Service Technician - Bangkok

Ref: 504 Date Posted: Thursday 30 Jul 2020
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Job: Field Service Technician - Thailand
Location: Bangkok, Thailand
Job type: Permanent
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental.  With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
THAILAND PRESENCE: Currently Peak Scientific Instruments have regional headquarters in Singapore with Thailand having a remote working team to cater to Thailand customers. We are responsible for sales, marketing, and servicing of all of Peak’s products in South East Asia. We have an outstanding reputation for fast and efficient service to our client base throughout the region.
THE ROLE: Reporting to the Regional Service Manager, this role is based in Bangkok, Thailand and may involve traveling with the country and occasional travel into Singapore, India and UK whenever needed. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who can exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.
Duties and Responsibilities:
  • Carry out routine maintenance, emergency repairs, installations, and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
  • Accurate scheduling of maintenance jobs including selection of P.M kits
  • Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)
  • Provide customers and head office with a clear and accurate service report for all work carried out
  • Maintain and replenish personal van stock of parts and carry out inventory checks as requested
  • Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
  • Inform the Senior Field Service Engineer and Regional Service Manager of all serious customer complaints and escalations.
  • Take the initiative to continually enhance and develop knowledge and understanding of the complete product range
  • Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff
  • Follow-up promptly on requirements specified by Regional Service Manager and/ or Sales Manager
  • Teamwork – able to build relationships
  • High levels of attention to details
  • Timely follow-up
  • Resilience – remains effective in the face of pressure
  • Self-motivation, self-disciplined and the ability to work with minimal supervision.
  • Good practical skills
  • Mechanical tools proficiency
  • Good communication and interpersonal skills
  • Good understanding of general and country Health and Safety
  • Language skills – Technical English
  • Possess valid country driving license
  • Willingness to travel on short notices
  • Customer Service orientation
  • Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.
  • Some knowledge of electronics, hydraulic and mechanical systems
  • Intermediate knowledge of MS Office products is essential, other systems training will be provided
  • Customer service experience
Those with valid rights to work in Thailand need only apply.
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!
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