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Field Service Technician - Sao Paulo

Service
Ref: 228 Date Posted: Monday 20 Nov 2017
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Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Field Service Technician to join our vibrant team in Brazil. Reporting to the Service Manager – LATAM, with a dotted line to our General Manager – LATAM, this new role involves extensive travel around the region.   

We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in LATAM with offices in São Paulo and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

Key tasks

  • Carry out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
  • Respond effectively and professionally to all customer requests for service and support (telephone and email).
  • Provide customers with a clear and accurate service report for all work carried out. Submit all service reports at the end of each week or as requested by the office.
  • Maintain and replenish personal boot stock of parts and carry out inventory checks as requested.
  • Ensure an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
  • Inform service manager of all serious customer complaints and escalations.

With exceptional customer service and communication skills, you will also possess:  

  • Experience of working with pressure systems and transportable gases.
  • Experience of electronics, hydraulics and mechanical systems.
  • Self-motivation and the ability to work with minimal supervision.
  • Good practical skills and a methodical, positive approach to resolving problems.
  • Ability to work under pressure against tight deadlines.
  • A flexible approach to travel with a valid license and vehicle.
  • Fluency in English and local language.
  • Able to interface comfortably and effectively both internally and externally with a broad spectrum of personalities.
  • Experience of working as a technician in electronic or mechanic or mechatronics;
  • Training and qualifications in related areas.

The company is offering a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, make the move today and click APPLY!

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