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Field Service Technician - Sao Paulo

Service
Ref: 358 Date Posted: Monday 14 Jan 2019
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An exciting opportunity has arisen for a talented Field Service Technician to join our growing Service team, located in São Paulo, Brazil.
 
Peak Inc. is a fast growing company, with its Brazil office located in São Paulo. You would be joining a Brazilian team of around 15 staff, including dedicated sales and field service engineer teams covering the whole country.
 
THE ROLE: Reporting to the LATAM-S Service Manager, you will be responsible for providing a high level of service and technical advice for Peak customers, OEM’s, distributors and internal staff ensuring the quality and effectiveness of after sales support.
 
Your main job functions will include:
  • Carrying our routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
  • Responding effectively and professionally to all customer requests for service and support (telephone and email).
  • Providing customers with a clear and accurate service report for all work carried out. Submit all service reports at the end of each week or as often as requested by the office.
  • Maintaining and replenishing personal boot stock of parts and carry out inventory checks as requested.
  • Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
  • Informing service manager of all serious customer complaints and escalations that take in excess of 48 hours to resolve.
  • Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.
 
THE CANDIDATE:
  • Technician in Electronics, Mechanical or Mechatronics.
  • Training and qualifications in related areas.
  • Complete and detailed understanding of pressure systems and transportable gases.
  • Good practical skills, with a methodical approach to resolving technical problems.
  • Ability to work under pressure against tight deadlines.
  • Good communication and interpersonal skills.
  • Self-motivated with the ability to work with minimal supervision.
  • Able to build relationships both internally and externally.
  • Good understanding of Health and Safety as it impacts the position.
  • Advanced English language skills.
THE COMPANY: We are an award-winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in Latin America, with offices in Brazil and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.
 
The company is offering a competitive salary, benefits package and opportunities to develop within an expanding international company. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, click APPLY!
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