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Field Service Technician Junior - Sao Paulo

Ref: 537 Date Posted: Monday 18 Jan 2021
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Location: Peak Scientific Brazil , São Paulo, with travel availability 90%

Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit two talented Field Service Technicians to join our vibrant team in Brazil. Reporting to the General Manager for LATAM, these roles involves extensive travel around the region.   

We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in LATAM with offices in São Paulo and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

Key tasks

  • Carry out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
  • Respond effectively and professionally to all customer requests for service and support (telephone and email).
  • Provide customers with a clear and accurate service report for all work carried out. Submit all service reports at the end of each week or as requested by the office.
  • Maintain and replenish personal boot stock of parts and carry out inventory checks as requested.
  • Ensure an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
  • Inform service manager of all serious customer complaints and escalations.

With exceptional customer service and communication skills, you will also possess:  

  • Experience of working with pressure systems and transportable gases
  • Experience of electronics, hydraulics and mechanical systems.
  • Self-motivation and the ability to work with minimal supervision.
  • Good practical skills and a methodical, positive approach to resolving problems.
  • Ability to work under pressure against tight deadlines.
  • A flexible approach to travel with a valid license and vehicle.
  • Fluency in English and local language.
  • Able to interface comfortably and effectively both internally and externally with a broad spectrum of personalities.
  • Experience of working as a technician in electronic or mechanic or mechatronics
  • Training and qualifications in related areas.

The company is offering a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, make the move today and click APPLY!


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