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Field Service Technician - Melbourne/Sydney - Australia

Service
Ref: 245 Date Posted: Thursday 30 Nov 2017
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THE COMPANY: Peak Scientific Instruments, a fast–growing, global company specialising in the design, manufacture and support of laboratory gas generators predominately for the life science and market. We have been developing award-winning gas generation products since 1997 and now employ 450 people globally in 20 international offices.
 
Due to continuing success and growth, we are looking for a commercially aware Field Service Technician to support our service operations in Australia. Peak Australia was established in 2010 and currently has a team of 5 employees, with plans to expand over the next few years. 
 
THE ROLE: Reporting to the Country Manager, this role can be based in either Melbourne or Sydney, Australia and as Field Service Technician you will be responsible for:
  • Providing a high level of hands-on service and technical advice to Peak customers, OEMs, distributors and internal staff.
  • Ensuring that a high level of customer satisfaction is provided for the service and support of all Peak products.
  • Using CRM to log phone calls, emails, parts, installations, services and utilisation reports.
  • Producing clear and accurate service reports for all field work/phone support provided.
  • Maintaining inventory and van stock by carrying out parts/tooling checks.
  • Working with the local team to develop instrument, parts and service guides.
  • Effectively managing your time to ensure customer expectations are met.
  • Regularly travelling around Australia, with overnight absences during the working week to be expected.
 
THE CANDIDATE: You will be self-motivated with the ability to quickly learn new skills and work with minimal supervision. You will have the opportunity to receive Peak certified foundation training at our Global Training Centre in Singapore. In addition, you will have the following:
  • Basic understanding of pressure systems and transportable gases.
  • Good practical skills and a methodical approach to resolving problems.
  • Ability to work under pressure against tight deadlines.
  • Excellent communication and interpersonal skills.
  • Good understanding of Health and Safety.
  • Ability to work autonomously and resourcefully.
  • Flexible approach to travel with a valid driving licence and passport.
  • Proficient in the use of a variety of IT applications including Office 365 (word, powerpoint, excel), search engines (google, internet explorer), email (Outlook, calendar), iPhone (apps, download files).
 
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
 
If you have what it takes to be part of Peak, make the move today and click APPLY
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