Job Title: Field Service Technician
Reports to: Regional Service Manager
Business Unit: Service Delivery
Location: Bangkok, Thailand
Direct Reports: No
THE COMPANY: Peak Scientific Instruments, a fast–growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market is looking to recruit a Field Service Technician to support our customers and OEMs in Thailand.
We are an award-winning company, with our head office based in Scotland, by Glasgow Airport and have a very strong reputation in the market place. Our current turnover is £60M, with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries and have a number of global offices including USA, China, South Africa, India, Brazil, Singapore, Mexico and Australia with more than 600 employees worldwide.
Due to continuing success and growth, we are looking for a Field Service Technician in Thailand. This is a remote based position currently.
Overview
Reporting to the Regional Service Manager, this role is based in Bangkok, Thailand and may involve traveling with the country and occasional travel into Singapore, India and UK whenever needed. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.
Duties and Responsibilities
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Carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
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Accurate scheduling of maintenance jobs including selection of PM kits
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Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)
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Provide customers and head office with a clear and accurate service report for all work carried out
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Maintain and replenish personal van stock of parts and carry out inventory checks as requested
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Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
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Inform the Market Development Manager and Regional Service Manager of all serious customer complaints and escalations.
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Take the initiative to continually enhance and develop knowledge and understanding of the complete product range
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Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff
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Follow-up promptly on requirements specified by Regional Service Manager and/ or Sales Manager
Experience
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Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.
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Some knowledge of electronics, hydraulic and mechanical systems
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Intermediate knowledge of MS Office products is essential, other systems training will be provided
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Customer service experience
Skills and Qualifications
- Education in Mechanical / Mechatronics / Electronics / Electrical / Biomedical Engineering
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Teamwork – able to build relationships
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High levels of attention to details
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Timely follow-up
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Resilience – remains effective in the face of pressure
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Self-motivation, self-disciplined and the ability to work with minimal supervision.
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Good practical skills
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Mechanical tools proficiency
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Good communication and interpersonal skills
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Good understanding of general and country Health and Safety
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Language skills – Thai, Technical English
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Possess valid country driving license
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Willingness to travel extensively and on short notice
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Service mindedness