Job: Global Service Delivery Manager
Job type: Full Time
Location: Glasgow, Inchinnan, Renfrewshire with some international travel
PLEASE NOTE THIS IS A FIELD SERVICE DELIVERY ROLE AND NOT IT
THE COMPANY: Peak Scientific Instruments is the global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories in the life science and biomedical sectors. With over a decade of sustained high growth and an international footprint across 20 countries, Peak is one of Scotland’s fastest-growing manufacturing businesses: a status recognised by being one of only two companies in the UK to be awarded two Queen’s Awards for Enterprise in 2016, one of which was for our service offering.
THE ROLE: As Global Service Delivery Manager reporting to our Global Service Delivery Director and responsible for a large geographically dispersed team, you will ensure that field service is delivered to the highest standard. Analysing and managing service metrics across the regions, you will drive global teams in the correct use of SAP B1 service delivery, liaising with other departments, notably the commercial sales function, to ensure a high level of collaboration for all aspects of customer support. Developing and owning global service delivery will require collaboration with our HQ-based engineering team to resolve field technical issues, in addition to proactive working with engineering and product management. You will also develop and deliver key service KPIs and metrics, liaising with our Global Training Manager to ensure partners (OEMs and distributors) are delivering to standard. Proactively managing and monitoring individual and team performance to ensure objectives and standards are achieved, you will also motivate your team to realise their full potential.
THE CANDIDATE: With a proven track record of service management across multiple locations overseas, you have extensive people management experience within a fast-paced, technical environment. Your analytical mindset and technical capability to learn about Peak’s core products are underpinned by strong communication and interpersonal skills and clear problem-solving capabilities over a diverse range of issues. A willing and flexible traveller, resilient and effective when under pressure, you live by our values, which include:
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respecting customers, suppliers and colleagues
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enjoying freedom with responsibility
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constantly striving to improve
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injecting fun and passion in everything you do.
Now is a great time to join us! This role will be challenging and busy yet exciting. On offer in return is a fantastic work, life and fun balance, a great work environment plus the chance to make a real contribution to the future growth and success of a global business. If you have what it takes to be part of Peak, click APPLY!