Due to continued growth, we are recruiting a Global Technical Specialist who will be responsible for owning and delivering key tasks in support of ensuring we deliver world class technical and product support.
Reporting to the Global Technical Manager, this is a key opportunity to take ownership of technical documentation (Service Bulletins, Service Manuals and others), and support the wider Global and regional service teams to ensure the Technical Support function has the tools and resources needed.
Duties include:
- Coordinating and supporting Technical and Service Delivery initiatives globally
- Supporting the Global Technical Manager to deliver effective support to the regional teams; managing escalations, reporting any failures or trends
- Working closely with Design Engineering and Manufacturing Engineering teams to ensure product improvements are identified, implemented and communicated effectively
- Liaising with regional Service colleagues to ensure issues are resolved and best practices are followed globally
- Working with Global Technical Manager to identify and implement improvements to these processes
- Providing process support to service delivery teams across Global regions to ensure they are supported in day-to-day activities and empowered to give effective feedback
Ideally, you will have fault diagnosis experience with a robust knowledge of mechanical systems.
In addition you should possess:
- Effective practical skills with a methodical approach to resolving problems
- Exceptional communication skills with the ability to liaise across a number of departments and customers
- Excellent time managements skills with demonstrable experience of completing assigned activities within a timely manner
- Self-motivation with the ability to work autonomously
- Excellent telephone manner and robust Microsoft Office skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work, life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!