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Graduate Customer Experience Specialist - Glasgow

Operations
Ref: 618 Date Posted: Monday 19 Jul 2021
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Graduate Customer Experience Specialist - FTC 12 months (potential to become permanent)

Glasgow, Inchinnan, Renfrewshire

£20K + benefits

Do you love going the extra mile for customers to provide exceptional service?

Are you a recent Graduate who would thrive in an exciting customer-centric environment?

Do you have an exceptional work ethic, enjoy working with others in a fast-paced environment and have a willingness to learn?

Are you an excellent communicator with the ability to multi-task and remain calm under pressure?

If you’ve answered yes to the above questions, then we’d love to hear from you!

We’re very excited to grow our Customer Experience team by recruiting a number of Graduate Customer Experience Specialists based in our HQ in Inchinnan. Ultimately, this role is about working within a team to improve customer experience and loyalty with the goal of increased repeat business and recurring sales revenues.

You will be involved in duties such as:

  • Creating an exceptional brand and buying experience for Peak’s customers, across all touchpoints including webchat, email and telephone
  • Providing exceptional customer service by providing knowledgeable answers via phone and email to customer questions about their recent generator orders
  • Regularly making outbound contact at scheduled intervals to cultivate customer relationships with Peak and survey on satisfaction levels
  • Qualifying and nurturing new generator customers to create new service sales opportunities
  • Conducting customer check-in calls following any warranty call-out or service contract customer call-out to ensure maximum satisfaction
  • Ensuring customer records are updated and recording call notes accurately
  • Supporting and communicating with other internal departments as required to ensure seamless customer experience from order to first service while adhering to best practice
  • Handling all inbound customer issues, complaints or escalations; ensuring record of resolution in line with company policies and guidelines
  • Actively participating in dialogue with our customers to continually understand their needs and reporting this feedback to your line manager

Ideally, you will have a Business or Marketing degree but what’s more important is that you’re a recent Graduate with a natural passion for customer excellence. You’ll be a confident ‘people person’ who can effectively communicate with people at all levels, professionally engage with customers in an engaging manner and demonstrate a familiarity with technology, ultimately to drive the business forward. This is genuinely a unique and exciting opportunity to be part of an evolving team as part of our Global and growing business.

Who are we?

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. As an employer, we value talent, integrity, innovation and results and we respect our colleagues, customers and suppliers. We offer freedom to act, to challenge the status quo but to also take responsibility.  You will have a positive “can do” attitude, a sense of humour and an ability to build credible and trusting relationships with your colleagues. 

Please click here to read more about these exciting opportunities. Click apply to send us your CV with a covering note, highlighting your interest and suitability for the role and why you think you’d be a good fit for Peak.   

 

 

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