Job: Inside Sales Specialist
Location: Melbourne, Australia
Job type: Permanent
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
THE AUSTRALIA COMPANY: Peak Scientific Instruments (Pty) have been in operation since 2008 with the Head Office in Port Melbourne, Victoria. We are responsible for sales, marketing and servicing of all of Peak’s products in Australia. We have an outstanding reputation for fast and efficient service to our client base throughout the region.
THE ROLE: Reporting to the General Manager the job holder will be responsible for facilitating the everyday sales generation, administration, data input, quotations and logistics of local sales to ensure sales targets are met and exceeded for the team.
Main work functions:
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Identify new sales opportunities and record in Peaks global reporting system
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Increase customer engagement and relationship management thorough-out new and existing accounts.
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Respond to all enquiries in a timely and supportive manner
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Actively identify new sales leads by phone, email and e-market targeting.
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Arrange delivery, specifications and warranty registration with other departments to customer
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Notify customer of site requirements, manage delivery schedule and regularly update to assure customer satisfaction
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Ensure customers are provided with accurate and timely formal quotations with correct Terms and Conditions of sale and support.
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Organise trade/ marketing events- paperwork, logistics, brochures and requirements.
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Prepare sales analysis reports
Key Tasks:
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Identify and profile clients and their requirements
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Qualify new opportunities by explaining products and services
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Pipeline and quotation growth
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Manage large volumes of calls, emails & video conferences
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Update customers with delivery, installation and maintenance requirements.
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Input site survey, request forms, commissioning/ installation data into CRM
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Draft and proof terms and conditions, document, supplier, customer contracts, tenders, rental agreements, sales presentations.
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Input, cleanse and update all customer data in Peak’s CRM - SAP
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Extract data from Peak’s ERP/ local intel to formulate tables, graphs, reports and presentation
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Communicate information and documents to customer, business partners, administration, delivery, procurement and maintenance teams
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Support administration tasks for the TM’s and GM.
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Prepare supportive material for proposals, meetings and conferences.
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Book sales presentations/ meetings/ webinars
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Update sales team of trends, new markets and opportunities identified
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Forecast product requirements based on opportunity analysis
THE CANDIDATE:
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Excellent written and verbal English
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Use of computing, typing, spreadsheets, Internet search engines, data bases and general tasks: printing/ organising/ labelling.
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Drive to succeed
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Optimistic approach to customer engagement
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Strong customer focus and desire to improve knowledge.
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Supportive: ability to identify bridging tasks to support and improve the team.
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Excellent inter-personal skills: able to develop relationships and adapt to different cultures, personalities, environments and departments.
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Display a can–do attitude.
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Well- developed listening, influencing, networking, organisational and interpersonal skills
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Clear communication skills: including presentations, written and verbal.
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Proven track record in multi-tasking and time management
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Set objective with the ability to execute and complete tasks assigned
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Self-starter: able to work with minimum direction or supervision.
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Vision: able to look well ahead, consider future opportunities and problems.
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Continuously strive to improve knowledge base and keep up-to-date.
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Enthusiasm: Ensure a zest for the job- has a positive, eager, energetic and responsive attitude.
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Ability to Work Under Pressure
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Able to overcome objections, have proven persuasion skills and problem-solving skills
Experience
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Previous experience in sales support and administration eg: sales with a scientific / medical / industrial company.
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Use of and ERP system such as SAP/ SalesForce / Oracle
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Microsoft 365: Word, Excel, PowerPoint, SharePoint, Teams
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Understanding of general business requirements
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Resilience
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Knowledge of the scientific sector, OEM products and applications – desired not essential.
Those with valid rights to work in Australia need only apply.
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!