Inside Service Sales Manager
We are looking for a Inside Service Sales Manager to support our operations in North America. The role will be based from our Billerica office and will be part of a team of 65 employees dedicated to growing our North American business. Reporting to the North American (NA) General Manager, this position will be a key driver of revenue for the company and will be responsible for leading a team of ~10 Service Sales Specialists and Administrators, that will drive Service Contracts and overseeing spare parts sales across the US and Canada. This role will be responsible for setting sales strategy for their team as well as develop their people's consultative sales skill set in a fast-paced environment.
Other duties will include managing our customer database, sales analysis to monitor revenues, forecasting, discounts and margins and to ensuring overall internal and external customer satisfaction.
Your key responsibilities -
- Effective forecasting of our Service Contracts business and wider Service Sales portfolio
- Monitoring contract sales KPIs, supporting the GM with accurate data and analysis
- Driving improvements in point of sale contract business and on-time contract Renewals
- Focusing on process improvements that continue to improve our sales cycle
- Developing best practices to shape future targeting in line with the Global Service Sales team
- Building a strong team and culture of success through ongoing feedback, support and guidance
Preferably you will have a College degree in Business/Marketing and significant experience in Inside Sales Management as well as the following skills –
- Commercially astute and capable of working with complex figures and data
- Results driven, ability to manage personal and collective team targets
- Comfortable forecasting an active and accurate sales pipeline utilizing our CRM SAP B One
- Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize
- A proven track record of successfully achieving and exceeding targets
- Ability to communicate clearly and accurately by adopting a range of styles
- Ability to build and nurture relationships; internally and externally
- You will have a “can do” attitude and a sense of humour
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over $300m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, make the move today and click APPLY!