An exciting opportunity has arisen for an IT Desktop Engineer to join our growing HQ at Inchinnan and provide support for the UK and overseas businesses. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.
This is a challenging role involving the day to day management of our IT systems and you will be providing first and second line support to all internal stakeholders in our fast paced manufacturing business. You will need an aptitude for working with applications and systems, undertaking the analysis and resolution of a range of issues. You will be a positive, solutions focussed individual with a desire to enhance your existing skills and have a thirst for technical knowledge.
Reporting to the Senior IT Operations Engineer, you will be responsible for:
- Owning support calls from initial assessment through to resolution, whilst ensuring the internal customer is kept updated.
- Fulfilment of service requests and incidents in a timely manner. Adhering to pre-defined processes and escalating where required.
- Maintaining all IT equipment and ensuring all equipment is kept updated.
- Desktop support and user training where required.
- Undertaking fault finding and resolution of technical issues on client PC’s.
- Liaise with colleagues to obtain clarity around reported faults and provide technical guidance.
- Managing the activation and maintenance of mobile devices.
- Provide support to team projects as required.
You must have a track record in a service desk/technical support role and you will ideally possess:
- Demonstrable experience of supporting MS Windows OS and MS Office, ideally Office 365
- Experience of PC/Laptop desktop configuration and installation
- Experience of HEAT service desk would be an advantage but not essential
- Good practical skills and a methodical approach to resolving problems
- Excellent customer service skills, with the ability to create strong relationships across the business and a good phone manner.
We have gained an outstanding reputation in the market place, having recently won our 6th Queen’s award. Our current turnover is £44M with plans to grow significantly over the next few years. 90% of our products are exported to over 126 countries and we have a number of global offices including USA, China, South Africa, India, Brazil, Singapore, Mexico and Australia. If you have what it takes to be part of Peak, make the move today and click APPLY!