We have an excellent opportunity for an IT Infrastructure Engineer to join our IT team on a fixed term contract for 6 months. Reporting to the IT Infrastructure Manager, the job holder will be required to provide first and second level support and services to Peak internal customers ensuring that agreed service levels are maintained and achieved. In addition, the IT Infrastructure Engineer will work to standards and processes to meet and/or exceed customer expectations as deemed by the IT Infrastructure Manager as well as configure and provide IT support to Peak employee’s computer equipment and peripherals.
THE ROLE: As the IT Infrastructure Engineer, responsibilities include, but are not limited to:
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Fulfilling Global service requests and incidents in a timely manner. Adhering to pre-defined processes and providing suitable information of fix implemented. Escalating to line manager as and when required.
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Maintaining all client Global IT equipment ensuring these are kept up to date with the latest updates of required software.
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Managing the activation and maintenance of Global mobile devices.
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Undertaking fault finding and resolution of technical issues on client Global PC’s.
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Following defined procedures for setting up IT equipment and users. Adhering to processes and offering process improvement as identified.
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Liaising with clients to obtain clarity around faults reported and provide technical guidance where required.
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Setting up new equipment and upgrading existing systems
KEY SKILLS:
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Virtualised Environments (VMWare & Hyper-V)
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Office 365 Suite
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Administration of Active Directory/Group Policy
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Skype for Business/Teams telephony experience
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Network troubleshooting
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SCCM or Intune experience advantageous
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Experience of Azure/AWS
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Remote administration of Windows Servers (2012-2019)
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Familiarity with working in a support ticket system
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Excellent hardware & software diagnostic skills
THE CANDIDATE: You will actively identify opportunities for added value and innovation as well as working in a manner that engenders cooperation and an inclusive team spirit. You will be able to adapt your working style in a global company and engender a culture of diligence, commitment, respect and assistance. You will also have strong communication skills.
BENEFITS INCLUDE:
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31 days annual leave (27 days annual leave + 4 fixed public holidays)
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Holiday purchase scheme (up to an additional 5 days per annum)
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Life assurance
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Cycle to work scheme
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Money towards team building activities
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Birthday gift of chocolates or wine
THE COMPANY: Peak Scientific Instruments is the global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories in the life science and biomedical sectors. Established in the UK in 1997 near Glasgow (Scotland), where its corporate Headquarters, and high-tech manufacturing and R&D facilities reside, Peak is one of Scotland’s fastest-growing manufacturing businesses, with over a decade of sustained high growth and a significant local presence in every continent – including major operations in North America, China and India.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.