Reporting to the IT Infrastructure Manager, the primary focus for this role will be on closing 1st and 2nd line IT service tickets from colleagues primarily in Europe.
As part of a company-wide IT team, you will be supporting and delivering global IT initiatives and projects. The successful candidate will work within the IT team to develop company-wide standards and processes that meet internal customer expectations whilst collaborating with IT colleagues in India and North America.
Your duties will include:
- Fulfilling service requests and incidents in a timely manner, particularly those relating to the European team
- Working closely with end-users, business analysts, and the applications team to troubleshoot and resolve issues related to infrastructure and software applications
- Providing 1st and 2nd line application and infrastructure support for core services in line with agreed service levels and working practices
- Adhering to pre-defined service management processes while addressing incidents
- Setting up of laptops, mobile phones, printers and other devices for new starters and colleagues
- Creating new application/AD/M365 user accounts
You’ll be a motivated individual who enjoys working as part of a team. As a customer- driven person, you’ll naturally strive to find solutions for our Peak employees and communicate to them effectively. Our IT team is always looking to exceed our customer’s expectations!
You will also have experience of:
- Windows Server 2019 , Windows 10 – 11
- Network administration and troubleshooting
- Familiarity with working in a support ticket system
- Excellent hardware and software diagnostic skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. If you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.