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IT Operations Manager - Glasgow

Ref: 171 Date Posted: Monday 08 May 2017
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An exciting opportunity has arisen for a talented IT Operations Manager to join our growing HQ in Inchinnan. Reporting to the Head of IT you will have direct responsibility for: planning, management control, operational performance, changes to IT operational services and application infrastructure. A strong manager with the ability to develop and drive a team, outstanding all-round communication, skills you will be comfortable contributing to the development of the overall IT strategy.

Key Responsibilities:

  • Implement appropriate IT standards in the IT operations team, including ITIL and security standards.

  • Ensure that appropriate disaster and business continuity plans are in place for all Peak systems including backup and recovery procedures.

  • Implement appropriate security standards to protect company data and assets, including adherence to relevant legislation (e.g. GDPR).

  • To define and deliver KPI reporting on IT operations performance.

  • To provide operational management of the Peak global network and IT operational systems.

  • Take on the role of Project Manager for small infrastructure and communications projects.

  • Manage connectivity and access to cloud services deployed within Peak.

  • Embed strict technical maintenance, change control and monitoring procedures.

  • Effectively collaborate with the Applications Manager to ensure that Peak applications are developed and managed on-going, in line with IT strategy and IT operational plans.

You will be of graduate calibre or equivalent and ideally with Prince 2 or another relevant project management qualification, with a proven commercial track record. Knowledge of ITIL practices and SLA creation, would also be beneficial.

Other key requirements include:

  • Experience of managing IT operations and support structures within a global environment.

  • Experience of change management within a busy development and support environment.

  • Operational experience of running a significant business function or project(s).

  • Robust experience of working as an Operations Manager/Senior Analyst, preferably with SAP experience.

  • Understanding/experience of Office 365 and Microsoft Azure technologies/capabilities.

  • Good understanding of business issues combined with excellent customer service skills, flexibility and an ability to prioritise accordingly.

  • Experience in supporting infrastructure for cloud and on premise ERP, CRM, field service systems.

We have gained an outstanding reputation in the market place, having recently won our 6th Queen’s award. Our current turnover is £48M with plans to grow significantly over the next few years.  90% of our products are exported to over 126 countries and we have a number of global offices including USA, China, South Africa, India, Brazil, Singapore, Mexico and Australia. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

This Company is offering a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!


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