Overview
The Marketing Administrator will support global marketing operations by managing lead flow, responding to customer enquiries, and assisting with campaign execution and reporting. This role is critical to ensuring smooth coordination between marketing and sales teams, maintaining high-quality customer engagement, and supporting internal marketing processes. The ideal candidate will be proactive, detail-oriented, and comfortable working across time zones in a fast-paced, international environment.
Duties and Responsibilities
Lead & Enquiry Management
Distributing marketing-generated leads to relevant sales and service teams using internal systems
Monitoring and responding to customer enquiries received via website forms, email, and live chat
Ensuring timely and professional communication with prospects and customers
Marketing Operations Support
Assisting in the execution of digital marketing campaigns including email and social media
Supporting internal marketing requests and coordinate with cross-functional teams
Maintaining and organize marketing assets, documents, and shared resources
Reporting & Data Handling
Preparing and formatting marketing performance reports including lead tracking, campaign metrics, and customer feedback
Conducting routine data preparation and analysis to support decision-making
Ensuring accuracy and consistency in marketing data across platforms
Administrative Coordination
Raising and track purchase requests for marketing activities
Liaising with finance and procurement teams to ensure timely processing
Supporting inventory tracking and logistics for marketing materials
Experience, Skills and Qualifications
- Excellent written and verbal communication skills
- Strong proficiency in Microsoft Excel and PowerPoint
- Experience in social media marketing and digital engagement
- Ability to manage multiple tasks and meet deadlines
- Highly organized, detail-oriented, and self-motivated
- Comfortable working independently and collaboratively across global teams
- Prior experience in a B2B marketing or customer-facing role
- Familiarity with CRM systems and lead management processes
- Exposure to international markets, especially Europe and North America