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Orders Specialist/Customer Service Specialist - China

Ref: 770 Date Posted: Monday 21 Nov 2022
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Job: Orders Specialist/Customer Service SpecialistJapan

Location: Tokyo, Japan

Job type: Full Time

Remuneration: Competitive package


THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental.  With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over 250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world.

At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

THE ROLE: Reporting to Country Manager, this role will be based in Tokyo. Your main job functions will include:

  • Processing orders from OEMs, Customers & Territory Managers
  • Creating and recording quotations on behalf of the sales team.
  • Processing of orders to UK head office
  • Process order acknowledgements
  • Processing, despatching, and invoicing of generator sales orders
  • Liaising with logistics carriers to arrange arrival and dispatch of goods
  • Liaising with sales department
  • Customer point of contact to resolve queries
  • Providing administrative support to the Territory Managers
  • Distribution of information to customers ie notification delivery etc.
  • Maintain and update daily order information
  • Set up & maintain Customer accounts
  • Maintaining accurate information
  • Monthly sales reporting and analysis.
  • Contract and Document Management

THE CANDIDATE: You will have the following skills sets and experience:

  • Relevant college Education and above.
  • Detail oriented with exemplary organization skills
  • Ability to analyse sales data
  • Good skills in Microsoft Office suite -- Outlook, Word, Excel, and PowerPoint
  • Must be proactive, responsive, and resourceful
  • Good command of oral and written English
  • Experience in customer service, logistics and administration preferred.


Now is a great time to join us!  This Orders Specialist/Customer Service Specialist role will be challenging and fast-paced, but rewarding and engaging.  On offer in return is a fantastic work, life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.  If you like the sound of our brand, culture,  please click APPLY!


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