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Parts Sales Associate (Inside Sales) - Massachusetts

Ref: 894 Date Posted: Tuesday 10 Oct 2023


Reporting to the NA Business Lead, the candidate will be responsible for the NA parts business; quoting, selling and managing parts requests from customers not covered under a Peak Protected Service Plan. The individual will also be additionally responsible for educating non- covered customers on the benefits of preventative maintenance of our generators and creating opportunities to upsell kits/parts to our customers.

Key Duties:

  • Process parts sales requests from customer enquiry, through quote and receipt of purchase order and on to sales order creation and delivery while providing a first-class customer experience.
  • Proactive handling of pending opportunities/quotes/requests and CRM Database Management.
  • Working closely with other departments to assist customers with technical requests relating to spare parts purchases
  • Educate customers on the benefits of Peak Protected Service Plans when appropriate.
  • Establish customers’ interest in order to identify opportunities to promote and offer our products.
  • Cultivate relationships with customers to ensure their needs are being met and to uncover opportunities up/cross selling.
  • Converting opportunities to sales

Key Skills/Qualifications

  • 1-3 years Inside Sales would be beneficial, sales order processing, or equivalent
  • Technical knowledge and mechanical assembly repair experience desired
  • Prior experience using a CRM Database to manage opportunities and quoting for customers with time sensitive needs.
  • Proven ability to generate and close sales opportunities in their current position
  • Customer focused – able to build relationships and gain trust
  • Able to manage relationships and enjoy being part of team
  • Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required
  • Communication – able to communicate clearly and accurately by adopting a range of styles
  • College degree and work experience in a service driven industry a plus but not essential
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