Overview

Reporting to the NA Business Lead, the candidate will be responsible for the NA parts business; quoting, selling and managing parts requests from customers not covered under a Peak Protected Service Plan. The individual will also be additionally responsible for educating non- covered customers on the benefits of preventative maintenance of our generators and creating opportunities to upsell kits/parts to our customers.

Key Duties:

• Process parts sales requests from customer enquiry, through quote and receipt of purchase order and on to sales order creation and delivery while providing a first-class customer experience.
• Proactive handling of pending opportunities/quotes/requests and CRM Database Management.
• Working closely with other departments to assist customers with technical requests relating to spare parts purchases
• Educate customers on the benefits of Peak Protected Service Plans when appropriate.
• Establish customers’ interest in order to identify opportunities to promote and offer our products.
• Cultivate relationships with customers to ensure their needs are being met and to uncover opportunities up/cross selling.
• Converting opportunities to sales

Key Skills/Qualifications

• 1-3 years Inside Sales would be beneficial, sales order processing, or equivalent
• Technical knowledge and mechanical assembly repair experience desired
• Prior experience using a CRM Database to manage opportunities and quoting for customers with time sensitive needs.
• Proven ability to generate and close sales opportunities in their current position
• Customer focused – able to build relationships and gain trust
• Able to manage relationships and enjoy being part of team
• Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required
• Communication – able to communicate clearly and accurately by adopting a range of styles
• College degree and work experience in a service driven industry a plus but not essential