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Sales Support Supervisor - Massachusetts

Ref: 136 Date Posted: Wednesday 01 Feb 2017

Job: Sales Support Supervisor

Location: Peak Scientific USA, Billerica, Massachusetts

Country: USA

Job type: Full Time

An exciting opportunity has arisen for an Sales Support Supervisor, reporting to the North America Sales Manager, the job holder will manage the Inside Sales Support teams to assure the customer service responsibilities are met.   This person will have sales acumen to help drive sales opportunities for the field sales team. 

Key Tasks -

  • Supervise the sales support and inside sales team to motivate, mentor and ensure highest level of performance
  • Drive the support and inside sales teams to uncover new opportunities to help drive sales for the North American sales team
  • Support customers, both internal and external, throughout the sales process (from quoting to generator delivery to aftercare)
  • Implement process enhancements to improve business practices.
  • Act as CRM ‘superuser’ to support office staff and territory managers in using the CRM
  • Providing technical information to customers when needed
  • Ensure compliance with policies and procedures within the internal and external sales teams
  • Audit generator inventory, loan/demo units and rental units to ensure accuracy

Skills Required -

  • Understand the entire sales cycle from lead to prospect to customer, and have a proven track record of leading a team to meeting assigned targets/ quotas/ goals
  • Strong relationship building and customer service skills, combined with technical aptitude
  • Effective attention to detail and a willingness to follow through to ensure tasks are completed
  • Provide professional customer service to both external and internal customers
  • Effective communication and negotiation skills and the ability to multi-task
  • Working knowledge of MS Office and CRM tools (Salesforce, MS Dynamic, SAP)
  • Proven ability to think independently and handle multiple projects through to completion
  • 4-year College degree

Peak Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for significant further growth over the next few years. You would be joining a North American team of around 50 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada. Peak Scientific is a global leader in gas generation for analytical laboratories, operating worldwide with sales in over 120 countries and offices in every continent. It is a challenging, dynamic and energised environment, with unlimited opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.

We recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel.  We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, please click APPLY!



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