Job: Senior Field Service Engineer
Location: Hyderabad, India
Job type: Permanent
THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
THE ROLE: Reporting to Territory Service Incharge role will be based at South, India and involve extensive travel.
Responsibilities: (Broad job responsibilities – including but not limited to the following):
- Provide a high level of Service delivery ,Technical support & Application support for Peak Scientific’s customers.
- Ensure that a high level of customer satisfaction is provided for the service and support of all Peak Scientific products by working within a “right first time” culture.
- Solid understanding of Pressure & Flow systems.
- Ability to handle complex & tricky on site issues.
- Conduct routine maintenance, breakdown repairs and installations at customer sites.
- Working remotely from head office, you must be prepared to provide service back up or technical support during holidays, sickness cover etc.
- Maintain inventory in regional office.
- Work with the sales team to develop both sales and service business in the territory
- Ensure an effective liaison with technical support to ensure a high level of communication and co-operation for all aspects of customer and product support
THE CANDIDATE:
The candidate should have:
- Educational requirements – Diploma / Degree in Mechanical / Electrical engineering or equivalent.
- Experience of more than 6 years, maintaining pressure systems and transportable gases in a similar or related industry would be an advantage.
- A good understanding & working knowledge of analytical instruments / hydraulic / pneumatic and electrical systems.
- An appreciation and basic understanding of electronic control systems (PLC’s).
- Good practical skills and a methodical approach to resolving problems.
- Ability to work under pressure against tight business deadlines.
- Good communication, IT and interpersonal skills
- Good perception of H&S Legislation and its implications in the workplace.
- Language skills – English, Hindi & Telugu would be preferred.
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!