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Service Administrator - 12 Month Contract - Glasgow

Service
Ref: 719 Date Posted: Monday 27 Jun 2022
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We’re delighted to be recruiting a Service Administrator to make a significant contribution to our award–winning, global technology manufacturing business here at Peak Scientific.

This role is pivotal in the smooth running of the EMEA service operation and requires good organisation skills as well as the ability to deal with customers in a professional and conscientious manner. In addition, also acts as the link between the various departments in the organisation which is critical in transferring information to ensure good communications and customer satisfaction.

In this role you will alongside the service delivery, sales, order processing, logistics and operation teams to ensure that our customers are receiving the correct spare parts and service visit within their expected time frame.

Your duties will include:

  • Processing maintenance kit orders for shipping to customer site
  • Contacting customers to arrange maintenance visits in a timely manner
  • Updating department scheduler to reflect field maintenance schedule
  • Co-ordinating and organising field service engineer work
  • Dealing with customer service enquiries by telephone, and e-mail in a prompt and efficient manner
  • Raising purchase orders for stock and invoices for service jobs as required
  • General administration tasks and sales order processing

You will get involved in a variety of administrative tasks and be comfortable using Microsoft Office. It would be advantageous if you have previous experience of using SAP B1, but more importantly you will have a positive can-do approach with the aptitude to learn.

You will also possess:

  • Good organisational and planning skills
  • Understanding of geographical locations, times, and distances
  • Ability to work under pressure against tight deadlines
  • Exceptional communication and interpersonal skills across a broad spectrum of internal and external customers
  • Self-motivation and ability to work with minimal supervision

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

Now is a great time to join us!  This role will be challenging and fast-paced, but rewarding and engaging.  On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.  If you like the sound of our brand and culture please click APPLY!

 

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.

 

 

 

 

 

 

 

 

 

 

 

 

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