An exciting opportunity has arisen for a Service Administrator – EMEA to make a significant contribution to our fast-paced manufacturing company which has experienced significant growth in recent years.
The role of Service Administrator is critical to the smooth running of the service operation and requires good organisation skills, as well as the ability to deal with customers in a professional and conscientious manner. In addition, the role also acts as the link between the various departments in the organisation which is critical in transferring information to ensure good communications and customer satisfaction.
THE ROLE: As the Service Administrator, reporting to the EMEA Service Delivery Manager, responsibilities include, but are not limited to:
- Running the maintenance schedule report
- Processing maintenance kit orders for shipping to customer site
- Contacting customers to arrange maintenance visits in a timely manner
- Updating department scheduler to reflect field maintenance schedule
- Checking customer account details prior to processing chargeable repairs
- Raising invoices for field visits as required
- Co-ordination and organisation of field service engineer work
- Dealing with customer service enquiries by telephone, fax and e-mail in a prompt and efficient manner
- Raising purchase orders for stock as required
- Organisation and maintenance of the service office
THE CANDIDATE:
You will have good organisational and planning skills with the ability to work against tight deadlines. As a strong communicator, you will be able to converse with internal and external customers from a diverse background. You will also have good Microsoft Office skills.
BENEFITS:
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31 days annual leave (27 days annual leave + 4 fixed public holidays)
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Holiday purchase scheme (up to an additional 5 days per annum)
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Life assurance
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Weekly onsite subsidised fitness classes (Yoga and HIIT)
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Free fresh fruit twice a week
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Cycle to work scheme
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Birthday gift of chocolates or wine
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Access to discounted local gym memberships
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Money towards team building activities
THE COMPANY:
Peak Scientific Instruments is the global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories in the life science and biomedical sectors. Established in the UK in 1997 near Glasgow (Scotland), where its corporate Headquarters, and high-tech manufacturing and R&D facilities reside, Peak is one of Scotland’s fastest-growing manufacturing businesses, with over a decade of sustained high growth and a significant local presence in every continent – including major operations in North America, China and India.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.