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Service Administrator - Glasgow

Operations
Ref: 641 Date Posted: Monday 20 Sep 2021
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We’re delighted to be recruiting a Service Administrator to make a significant contribution to our award–winning, global technology manufacturing business here at Peak Scientific.

This role is pivotal in the smooth running of the EMEA service operation and will work alongside service delivery, sales, order processing, logistics and operation teams to ensure that our customers are receiving the correct spare parts within their expected time frame.

Your duties will include:

  • Running maintenance schedule reports
  • Processing maintenance kit orders for shipping to customer sites
  • Contacting customers to arrange maintenance visits in a timely manner
  • Updating department scheduler to reflect field maintenance schedule
  • Checking customer account details prior to processing chargeable repairs
  • Raising invoices for field visits as required and raising purchase orders for stock as required
  • Co-ordinating field service engineer work
  • Dealing with customer service enquiries by telephone, and e-mail in a prompt and efficient manner

You will get involved in a variety of administrative tasks and be comfortable using Microsoft Office. It would be advantageous if you have previous experience of using SAP B1, but more importantly you will have a positive can-do approach with the aptitude to learn.

You will also possess:

  • Good organisational and planning skills
  • Understanding of geographical locations, times, and distances
  • Ability to work under pressure against tight deadlines
  • Exceptional communication and interpersonal skills across a broad spectrum of internal and external customers
  • Self-motivation and ability to work with minimal supervision
  • Spanish language skills desirable

Our values are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

We offer a competitive package, a hybrid working policy so you can split working between home and the office, and opportunities to develop within an expanding international company.  If you have what it takes to be part of Peak, click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.

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