At Peak we strive to attract individuals who will enjoy our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations, and we need your help to realise this.
The Service Administrator is a pivotal role in achieving the smooth running of the EMEA service operation. It requires good organisation skills as well as the ability to deal with customers in a professional and conscientious manner. You will also act as the link between various departments in which it is critical in transferring information whilst ensuring effective communication and customer satisfaction.
Working alongside the service delivery, sales, order processing, logistics and operation teams you will be responsible for ensuring that our customers are receiving the correct spare parts and service visit within their expected time frame.
Your duties will include:
- Processing maintenance kit orders for shipping to customer site
- Contacting customers to arrange maintenance visits in a timely manner
- Updating department scheduler to reflect field maintenance schedule
- Co-ordinating and organising field service engineer work
- Dealing with customer service enquiries by telephone, and e-mail in a prompt and efficient manner
- Raising purchase orders for stock and invoices for service jobs as required
- General administration tasks and sales order processing
You will get involved in a variety of administrative tasks and be comfortable using Microsoft Office. It would be advantageous if you have previous experience of using SAP B1, but more importantly, you’ll have a positive can-do approach with the aptitude to learn.
You will also possess:
- Good organisational and planning skills
- Understanding of geographical locations, times, and distances
- Ability to work under pressure against tight deadlines
- Exceptional communication and interpersonal skills
- Self-motivation with the ability to work with minimal supervision
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. If you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.