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Service Administrator - Glasgow

Ref: 177 Date Posted: Monday 24 Apr 2017
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Due to continued growth we are recruiting for a talented Service Administrator to join our service team here at Peak HQ in Inchinnan. Driven by a visionary management team, smart, dedicated people and a dynamic company ethos, our business is growing.

Our Service Organisation plays a vital part in our day to day business and is responsible for 1/3 of the total sales revenue of the company. There is room for exceptional growth within this division, and this role presents an excellent opportunity for an enthusiastic and accurate administrator.

As Service Administrator you will report to the Service Sales Operations Manager and be responsible for the following

  • Process, create and invoice maintenance contracts on the system.

  • Manage service contract intake to ensure consistency across all systems.

  • Work closely with the Service Sales Operations Manager to ensure accurate service reporting.

  • Generating Service agreement documentation to ensure the effective delivery of the service plans.

  • Collaboration with local global offices on any issues with maintenance and various teams at HQ to ensure smooth service delivery and accurate documentation.

  • Database management

The Service Administrator role requires –

  • Team work and collaboration - able to build relationships and gain trust

  • High levels of attention to detail

  • Self-motivation with the capacity to plan time effectively and prioritise

  • Superb communication skills – able to communicate clearly with internal stakeholders

  • Resilience – remains effective in the face of pressure

  • Understanding of geographical locations, times and distances

  • Knowledge and experience of Efacs/SAP or similar style order processing system would be beneficial but not essential.

  • Intermediate knowledge of MS Office products is essential, other systems training will be provided.

Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 420 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies in the UK to be awarded two Queens Awards for Enterprise in 2016, one of which was for our service offering.

If you have what it takes to be part of Peak, make the move today and click APPLY!


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