Job: Service Administrator
Location: Singapore
Job type: Permanent
Hours of Work: 9am – 6pm, Monday – Friday
THE COMPANY: Peak Scientific Instruments, a fast–growing, global company specialising in the design, manufacture and support of laboratory gas generators predominately for the life science market. We have been developing award-winning gas generation products since 1997 and now employ 480 people globally in 20 international offices.
Due to continuing success and growth, we are looking for a Service Administrator to support our service operations in Singapore and South East Asia. Peak Singapore was established in 2012 and currently has a team of 11 employees.
THE ROLE: Reporting to the Regional Service Manager, the Service Administrator will be responsible for:
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Service ticket creation and closure on SAP CRM
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Scheduling of jobs with external customers
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Liaison with HQ for delivering efficiencies
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Creation and updating of SAP customers account on CRM
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Accurate scheduling of maintenance jobs including selection of P.M kits
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Monthly replenishment of service spare stock level for regional field service team
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Working with Service Sales team to maintain confident stock level for P.M kits
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Working with Accounts for debt control (interim duties)
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Coordination with logistics for timely delivery of needed items
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Consolidation of monthly field service utilisation data
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Creating, quoting, processing and invoicing all service products in SAP
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Coordinating installations with customers
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Coordination and organization of field service engineer visit
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Managing customer service enquiries by telephone and e-mail in a prompt and efficient manner
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Following-up on pending spare part quotations and update opportunities
THE CANDIDATE: You will be a conscience person with a proven track record in a similar role. Intermediate knowledge of Microsoft packages (Excel, PowerPoint & Outlook) is essential and experience of SAP or a similar order processing system would be beneficial. You will also possess the following:
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Excellent interpersonal communication skills with the ability to work in a team and to build strong professional relationships at all levels
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An enthusiastic, proactive approach with a professional nature; you will have the ability to learn quickly and work timeously with a willingness to take responsibility and ownership of multiple tasks
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Great self-motivation, with exceptional time management skills along with the ability to properly prioritize tasks.
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High levels of attention to detail
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A strong understanding of geographical locations, times and distances
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Resilient with the ability to remain effective in the face of pressure
At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.
If you have what it takes to be part of Peak, make the move today and click APPLY!