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Service Administrator - Massachusetts

Ref: 151 Date Posted: Monday 20 Feb 2017
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Peak Scientific Instruments an award winning Scottish Company, specializing in the manufacture of laboratory gas generators for the life science and biomedical market are looking to recruit a Service Administrator to join our Service team in Billerica.

Reporting to the North America Field Service Manager, your key responsibility will involve contract administration for all maintenance and repair visits throughout the US and CAN territories. 

Your role will also involve:

  • Preparing, providing and directing all chargeable repairs through to invoice

  • Aiding in the planning and coordination of all preventative maintenance visits each month to ensure 100% PM completion rate

  • Following up to ensure all necessary service kits have been shipped and delivered in timely fashion for our Service Engineers

  • Reviewing completed service reports to ensure accuracy

  • Providing constant and real time communication to our customers and Field Service Engineers

With a good standard of education, you will have a proven track record in a similar role, including experience of SAP or a similar order processing system.   Your good grasp of geographical locations, times and distances will match your understanding of shipping terms and guidelines, underpinned by the communication skills to enable you to build relationships and gain trust with both internal and external customers.  With a strong customer focus, the Service Administrator will also have:

  • Strong attention to detail

  • Proficiency for clear and effective communication.

  • The ability to manage relationships, including good team working skills

  • Great self-motivation, with exceptional time management skills along with the ability to properly prioritize tasks

    The resilience to remain effective in the face of pressure

  • In-depth understanding of Microsoft Office products.

Our current turnover is $50m, with plans to grow significantly over the next few years.  We export 90% of our sales to approximately 126 countries and have opened a number of overseas offices including an expanding operation in the Americas which is headquartered in Billerica, Massachusetts.

Peak is a challenging, dynamic and energised environment, with unlimited opportunities for personal and professional growth. This is a time of explosive expansion for Peak in the Americas, and an excellent opportunity to get in on the ground floor of an innovative company providing a technology that is generating more and more interest each day. If you are open-minded, driven and quick to learn we want to speak to you.

We are offering a competitive remuneration package and the opportunity to develop within an expanding global company. If you think you have what it takes to be part of Peak, make the move today and click APPLY!

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