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Service Coordinator - Massachusetts

Service
Ref: 454 Date Posted: Tuesday 03 Dec 2019
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THE COMPANY: Peak Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for significant further growth over the next few years. You would be joining a North American team of around 60 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada. As Service Coordinator reporting to the Senior Service Support Specialist you will be responsible for providing a high level of support to the large network of Field Service Engineers (FSEs) and Technicians (20+),scheduling planned maintenance visits and breakdown call outs across North America and ensuring resources are managed effectively.

This Service Coordinator role will also involve:

  • Assisting in the smooth running of the service delivery function
  • Working to agreed targets for efficiency and productivity from service metrics
  • Researching travel for engineers where required
  • Analyzing and reporting on key service metrics
  • Dispatching preventative maintenance (PM) kits to appropriate end user locations
  • Updating customer database to reflect contacts and communications regarding scheduling PM visits, and the status of any performed visits
  • Reprioritizing scheduling to meet response time KPIs, including but not limited to shifting appointments and notifying FSEs of changes.
  • Using SAP to utilize ticket assignments to FSEs.

With a good standard of education, the Service Coordinator will have a proven track record in a similar role, including experience of MS office and SAP or a similar order processing system.   Excellent communication skills will enable you to build relationships and gain trust with our service delivery team.  With a strong customer focus, you will also have:

  • Strong attention to detail
  • Fantastic organizational and planning skills
  • Great self-motivation, with exceptional time management skills along with the ability to  prioritize and multi task
  • Reporting, analyzing and manipulating numerical data in a concise manner.

At Peak, we recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel.  We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. It is a challenging, dynamic and energized environment, with unlimited opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.

If you have what it takes to be part of Peak, click APPLY!

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