Overview
Reporting to the Technical Service Supervisor, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritize workload as well as knowledge of Office based programmes and SAP.
Duties and Responsibilities
- Proactively in assisting Technical Service Supervisor on planning preventative maintenance jobs
- Scheduling of jobs and services with external customers
- Service ticket creation and closure on SAP B1
- Maintain Peak information systems to improve overall efficiency of dealing with customer support
- Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
- Monthly replenishment of service spare stock level for South Korea field service team
- Working with Service Sales team to maintain confident stock level for P.M kits
- Coordination with logistics for timely delivery of needed items
- Raising invoice for chargeable jobs
- Working with Finance for outstanding invoices
- Active management of South Korea stock
Experience
- Previous order entry experience
- Knowledge of SAP
- Foundation skillset with Microsoft Office products
Skills and Qualifications
- Team work – able to build relationships
- High levels of attention to details
- Timely follow-up
- Self-motivation with the capacity to plan time effectively and prioritise
- Superb communication skills – ability to communicate clearly
- Resilience – remains effective in the face of pressure
- Ability to multi-task while keeping focus to ensure tasks is completed
Measurement
- Meeting Service Delivery metrics – OTIF and SLA
- FSE job assignments
- Stock Management
- Adaptation of SAP B1