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Service Delivery Manager - EMEA - Glasgow

Service
Ref: 442 Date Posted: Monday 18 Nov 2019
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An exciting opportunity has arisen for a Service Delivery Manager - EMEA (Field Service) to make a significant contribution to our fast-paced manufacturing company which has experienced significant growth in recent years.

This role is to ensure Peak EMEA’s Service Delivery is performed to the highest standard. The role will require an individual that is a competent leader and manager who will also contribute to the EMEA Leadership Team. You will be operationally strong, an excellent communicator and manager able to consistently deliver the highest service delivery standards across the region.

THE ROLE: Reporting to the General Manager - EMEA, as well as the Global Service Delivery Manager, your responsibilities will include, but are not limited to:

  • Leading the Service Managers, Field Service Engineers, Technical Support teams (25+).

  • Managing spare parts inventories and FSE van stocks, ensuring that all field personnel are ‘service ready’ regarding new products

  • Managing the EMEA Field Service Schedule
  • Analysing, managing and reporting on Service Delivery KPI’s and metrics across the region

  • Recruitment where appropriate to ensure agreed service levels can be adhered to

  • Leading the team with SAP B1 and utilising the information to improve overall efficiency of dealing with customer support

  • Leading and managing the EMEA Technical Product & Project Manager and supporting the development and delivery of complex installations

  • Escalate any serious commercial or operational issues to General Manager and Global Service Delivery Manager

THE CANDIDATE:

You must have a regional service delivery proven track record within a technical sector, where you’ve led and managed a large (25+), geographically dispersed team to achieve challenging targets. You will contribute to and support an engaging, open and positive team environment as well as adopting a friendly, accommodating and customer-first approach. You will be a strong communicator with the ability to grasp and understand technical detail and convey this easily. Experience of working in the scientific market would be beneficial, as would experience of working across the EMEA region.

BENEFITS:

  • 31 days annual leave (27 days annual leave + 4 fixed public holidays)

  • Holiday purchase scheme (up to an additional 5 days per annum)

  • Life assurance

  • Weekly onsite subsidised fitness classes (Yoga and HIIT)

  • Free fresh fruit twice a week

  • Cycle to work scheme

  • Birthday gift of chocolates or wine

  • Access to discounted local gym memberships

THE COMPANY: Peak Scientific Instruments is the global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories.  Established in the UK in 1997 near Glasgow (Scotland), where its corporate Headquarters, and high-tech manufacturing and R&D facilities reside. With over a decade of sustained high growth and an international footprint of 500 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries.

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.

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