An exciting opportunity has arisen for a talented Service Engineer to join our Service division covering Madrid, with travel throughout Spain.
THE ROLE: Reporting to the European Service Manager, you will be responsible for providing a high level of service and technical advice for Peak customers, OEM’s, distributors and internal staff.
You will be responsible for;
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Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction;
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Responding effectively and professionally to all customer requests for service and support (telephone and email);
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Using the service management system and providing accurate data for all field visits in a timely manner;
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Maintaining and replenishing personal stock of parts and carry out inventory checks as requested;
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Ensuring and effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support;
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Information service supervisor/manager of all serious customer complaints and escalations that take in excess of 48 hours to resolve;
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Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range;
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Supporting distributors and end-users in the territory to help close and develop business;
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Providing sales and technical advice, and support for OEMs, distributors and end user customers; and
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Developing and identifying new sources of strategic business growth and development.
THE CANDIDATE: Educated to degree level or equivalent, you will have experience of working with electronics, hydraulic and mechanical systems, with good practical skills and a methodical approach to problem solving. Previous sales experience would be advantageous. With the ability to work under pressure against tight deadlines, you will be self-motivated and able to work autonomously. Strong communication, interpersonal and organisational skills, coupled with leadership skills, are essential. Experience of maintaining pressure systems and transportable gases in a similar or related industry would be advantageous.
THE COMPANY: Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 450 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies in the UK to be awarded two Queens Awards for Enterprise in 2016, one of which was for our service offering. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries. Individuals who fit our culture and values will have a high degree of professionalism but appreciate out non-corporate feel in a fun atmosphere.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.