Job Title: Service Sales Admin
Business Unit: AMS
Location: Seoul, South Korea
Direct Reports: No
Overview
Reporting to Peak Korea Business Development Manager (BDM) , the successful candidate will be responsible for the administration of Service Sales Department which includes coordination & execution of the service orders of all Peak clients nationwide. The candidate will work as a support function for further development of Aftersales customer service strategies and functions.
A. Main Job functions
Provide support for our service sales team.
- Preparing service contract quotes, and order processing in coordination with Service Contract & Spares Business Team.
- Quotes to be issued, Orders to be processed as per the SLA defined for the department.
- Prepare data base as per SOP, updating the same on daily basis.
- Maintain hard copies of all tender documents & EMD Maintain all docs in share drive for every order booked with easy retrieval.
- Coordinate with customer and internal team for getting necessary documents and ensuring the SOP is met.
Respond to incoming requests - same day / next day turnaround is expected.
- Maintain documentation and filing for all the purchase orders, bills.
- Close coordination with Service Team, to ensure timely service schedule.
- Delivery of Weekly & Monthly reports - should include order booking details, orders received, new leads received.
- Business Analysis Report. (Monthly basis) Sales Team Funnel Report.
- Weekly Order Tracker Daily Basis.
- Van-stock control support weekly/Monthly base.
B. Skills Required:
- Experience in end user and/or business to business coordination and sales process
- Customer focussed – able to build relationships and gain trust.
- Able to manage relationships and team working
- Self-motivated with the capacity to plan time effectively & prioritise
- Communication – able to communicate clearly and accurately by adopting a range of styles
- Resilience – remains effective in the face of pressure
- Results driven, ability to manage personal and collective team targets
C. Qualifications & Experience
- Graduate/ Diploma in Science / commerce (B.com) (Having PG in Science / Commerce/ Business is added advantage)
- At least 1-2 years of Experience in Sales Coordination, in hand experience of SAP CRM, Coordination with internal team and customers, follow up and payment collection will be added advantage