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Service Sales Coordinator - Glasgow

Ref: 835 Date Posted: Tuesday 23 May 2023

Reporting to the Channel Manager - EMEA, this position will oversee the sales process of spare parts and service kits to customers across EMEA territories. Working closely with sales, technical support, order processing, logistics and operations teams; this role will ensure that our customers are receiving the correct service parts within their expected time frame. In this role, you will be tasked with building relationships with key personnel to grow service revenue within the EMEA territory.

Responsibilities include, but are not limited to:

  • Establishing relationships with customers and distributors to grow service revenue and provide after-sales support when required
  • Creating sales quotations for both new and existing customers
  • Effectively managing service sales mailboxes and customer queries
  • Working closely with sales personnel in developing spares connect rate business specific to EMEA region
  • Proactively generating account information to support account managers in selling Peak Scientific service products
  • Developing effective working relationships with colleagues and customers across the territory
  • Timely communication of service sales reports on a weekly basis

With strong customer experience, ideally in end user and/or B2B sales, you will have excellent organisational skills with the ability to manage data and a busy workload. Building effective relationships with our customers and distributors is key to this role. You will also have demonstrable experience in an account management or a coordination role whilst working autonomously as part of a team. Previous CRM / ERP experience is desirable (SAP B1)

You will also possess:

  • Ability to manage relationships with a wide range of stakeholders, both internal and external, including customers and colleagues on an international level
  • Effective organisation skills with an aptitude in problem-solving
  • Self-motivation and ability to prioritise daily tasks
  • Resilience – ability to remain effective and positive in the face of pressure
  • Ability to communicate clearly and accurately by adopting a range of styles
  • Results driven approach with the ability to manage personal and team target

Our values are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

We offer a competitive package, a hybrid working policy so you can split working between home and the office, and opportunities to develop within an expanding international company.  If you have what it takes to be part of Peak, click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.

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