Overview
Reporting to India AMS Supervisor, the successful candidate will be responsible for the sale of Service Contract / Spares Business to existing / new Peak clients. Additionally, in line with Peak’s strong customer service ethos, the role will involve implementing Aftersales customer service strategies and functions, further providing inputs to develop future strategies.
A. Job Functions
- Service plan sales / Spares Business
- Customer Experience
- Customer / OEM - Relationship Management
- Sales trend analysis and reporting
B. Key Tasks
- Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer service opportunities.
- Meeting Service sales targets for order / Invoicing / collection
- Proactive sales of service plans within / under warranty for PAN India (New Contract Business Acquisition) to ensure service revenue from end user, OEM and distributors.
- Manage complete quote to cash process and update in CRM.
- Identification of up-sale and cross-sale opportunities.
- Develop commercial agreements & product portfolio with OEMs, key accounts.
- Travelling, Meeting, and assisting OEMs & customers time to time for developing relations and managing sales of service plans.
- Taking feedbacks & customer experience through regular connect calls.
- Regular connect with OEMs & Customers to enhance customer experience
- Maintaining records of Gas Generator locations and warranty registrations.
- Updating CRM system SAP with all relevant customer information and orders.
- Accurately preparing and recording sales orders and invoices using the company’s ERP system.
- Working closely with Peak service departments in logistically organising the facilitation of maintenance contracts.
C. Skills Required:
- Knowledge of Sales process and able to drive commercial discussions.
- Customer focussed – able to build relationships and gain trust.
- Able to manage relationships and team working.
- Self-motivated with the capacity to plan time effectively & prioritise.
- Communication – able to communicate clearly and accurately by adopting a range of styles at all levels of organisation.
- Resilience – remains effective in the face of pressure.
- Results driven, ability to manage personal and collective team targets
D. Qualifications & Experience
- Graduate/ Diploma in Science / commerce (B.com) (Having PG in Science / Commerce/ Business is added advantage)
- At least 3-5 years of Experience in sales and 1-2 years direct experience of handling contract business/ payments will be added advantage
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.