Overview
Reporting to Korea Market Development Manager, the successful candidate will be responsible for the sale of Service Contract / Spares Business to existing / new Peak clients. Additionally, in line with Peak’s strong customer service ethos, the role will involve implementing Aftersales customer service strategies and functions, further providing inputs to develop future strategies.
Duties and Responsibilities
- Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer
service opportunities.
- Meeting Service sales targets for order / Invoicing / collection
- Proactive sales of service plans within / under warranty for PAN South Korea (New Contract
Business Acquisition) to ensure service revenue from end user, OEM and distributors.
- Manage complete quote to cash process and update in B1.
- Identification of up-sale and cross-sale opportunities.
- Develop commercial agreements & product portfolio with OEMs, key accounts.
- Travelling, Meeting, and assisting OEMs & customers time to time for developing relations
and managing sales of service plans.
- Taking feedbacks & customer experience through regular connect calls.
- Regular connect with OEMs & Customers to enhance customer experience.
- Maintaining records of Gas Generator locations and warranty registrations.
- Updating B1 system SAP with all relevant customer information and orders.
- Accurately preparing and recording sales orders and invoices using the company’s B1 system.
- Working closely with Peak service delivery team in logistically organising the facilitation of
maintenance contracts.
- Ability to work with teams in different geographic locations
Experience
- At least 3-5 years of Experience in sales and 1-2 years direct experience of handling contract business/ payments will be added advantage
Skills and Qualifications
- Graduate/ Diploma in Science / commerce (B.com) (Having PG in Science / Commerce/ Business is added advantage)
- Order to cash process
- Negotiation skills
- Sales order management
- Sap B1 or any CRM experience
- English communication will be an added advantage
- Working Knowledge of Microsoft office – word, excel, power point, etc