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Service Sales Specialist - Renewals - Massachusetts

Ref: 321 Date Posted: Tuesday 23 Oct 2018
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Job: Service Sales Specialist - Renewals

Job type: Full Time

Location: Peak Scientific USA, Billerica, Massachusetts

Peak Scientific Instruments is an award winning Scottish Company, specializing in the manufacture of laboratory gas generators for the life science and biomedical market.

Our current turnover is $55m, with plans to grow significantly over the next few years.  We export 90% of our sales to approximately 126 countries and have opened a number of overseas offices including an expanding operation in the Americas which is headquartered in Billerica, Massachusetts.

Peak’s Service Organization plays a vital part in our day to day business and is responsible for 1/3 of the total sales revenue of the company. There is room for exceptional growth within this division, and this role presents an excellent opportunity for an ambitious sales driven individual.

As Service Sales Specialist, reporting to the Service Sales Manager, the successful candidate will be responsible for selling and educating our existing customers on Peak Protected Service Contracts.  The individual will be responsible for inside service sales, supporting geographical and/or vertical territories within North America. The Service Sales Specialist will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.

Job Description

  • Educate and sell Service Contracts to existing Peak customers.

  • Responsible for making outbound phone calls to a variety of companies and sales channels to capture quotes/orders.

  • Ability to get customers showing interest in order to identify opportunities to promote and offer our product.

  • Ability to close the sale via phone or email.

  • Have the discipline to follow up on pending quotes and to update the quote report with the proper notes and status of the quote.

  • Utilize sales tools to profile and gather sales opportunity intelligence.

  • Cultivate relationships with customers to ensure their needs are being met and to uncover opportunities to up/cross sell.  

Key Tasks

  • Proactive sales of renewing service contracts, maximizing service coverage and service revenue from end user, OEM and distributor markets.

  • Nurturing relationships with existing customers to retain loyalty while developing customer service opportunities.

  • Working closely with Peak service departments and sales department in logistically organizing the facilitation of maintenance contracts.

  • Maintain effective working relationships with global sales personnel for development of business specific to all territories.

  • Assisting where necessary in other service portfolio sales.

  • Accurately preparing and recording sales orders utilizing our CRM (SAP).

  • Updating CRM system with all relevant customer information and orders.

  • Maintaining records of generator locations and warranty registrations.

Skills Required:

  • Inside Sales experience or equivalent

  • Proven ability to generate and close sales opportunities in their current position

  • Customer focused – able to build relationships and gain trust

  • Able to manage relationships and enjoy being part of team

  • Self-motivated and driven with the capacity to plan time effectively & prioritize

  • Communication – able to communicate clearly and accurately by adopting a range of styles

  • Resilience – remains effective in the face of pressure

  • Results driven, ability to manage personal and collective team targets

  • College degree and work experience in a service driven industry a plus but not essential

Individuals who fit our culture and values will have a high degree of professionalism and desire to succeed.  It’s a really dynamic, energized environment with both challenges and opportunities for personal and professional growth.  

We offer a competitive package and opportunities to develop within an expanding international company.  If you have what it takes to be part of Peak, click APPLY!


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