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Service Sales Specialist - Massachusetts

Ref: 242 Date Posted: Wednesday 17 Jan 2018
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Peak Scientific, the award-winning, International Technology Manufacturing Company is looking for an Inside Sales Representative to join our Service Sales team. Due to continued global expansion, we are recruiting for a talented individual to begin their career in inside sales at our North American Headquarters in Billerica, MA.

This is a fantastic opportunity to join a rapidly growing team within our business and you will be responsible for managing the sale of service plans to our existing customer base. You will bring with you a willingness to achieve and an appetite for success.  Ideally, you will have the experience of working within a Customer Service environment, potentially having some sales experience (although not required), fantastic communication skills and the ability to work as part of a high performing team.

Our Service Organization plays a vital part in our day to day business and is responsible for 1/3 of the total sales revenue of the company. There is room for exceptional growth within this division, and this role presents an excellent opportunity for an ambitious and driven individual.

Reporting to North American Service Sales Supervisor, you will be responsible for:

  • Effectively selling and promoting Peak Scientific service products through service plans

  • Identifying any upselling and/or cross selling opportunities

  • Following up existing leads and help to maximize service business opportunities

  • Creating and nurturing of relationships with existing customers to preserve brand loyalty while developing customer service opportunities.

  • Updating company customer relationship management system with all relevant customer information and orders

  • Creating sales quotations, and aiding in the order management processes

  • Working closely with sales team and field service personnel in developing business leads

With a strong desire to deliver an exceptional customer service experience by being customer focussed, you will be able to build relationships and gain trust over the phone/email. You will also have strong organizational skills with the ability to multitask.  Experience of Microsoft Office is essential – particularly Excel. Previous sales experience and knowledge of a CRM system would be advantageous, but not a requirement.

At Peak we target individuals who fit our culture and values, you will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

Peak Scientific has been developing award-winning gas generation products since 1997, with plans to grow significantly over the next few years. Over the last 5 years the company has enjoyed impressive annual growth between 25 and 30%, selling 90% of our products overseas to over 126 countries, including the United States, China, Japan, Brazil, India and South Africa.

We are offering a competitive remuneration package and the opportunity to develop within an expanding global company. If you think you have what it takes to be part of Peak, make the move today and click APPLY!

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